Customer Service

“When will my order ship?” This is perhaps one of life’s most important questions. Hey, we get it. That’s why we’ve got awesome customer service with phone support. If you’re curious about general shipping times, check out your order status and lead times here.

Get live-person phone support

Yes, our “live-person phone support” means you’ll get a real, knowledgeable team member on the phone to help you when you start machining out that billet lower with your shiny new 5D Tactical Jig.

You got questions? Give us a call. We’re all gun nuts and most of us have built our fair share of 80% lowers and AR-15s.

Hassle-free returns and exchanges

We’ve got specifics on our return policy here, but the short n’ sweet of it is this: We offer a 100% satisfaction guarantee. If you’re unhappy with an item, you can return or exchange it and we’ll pay for the shipping – just don’t use it. The same applies for any products that are defective. If you notice a flaw or manufacturing defect, we’ll take it back, no questions asked (as long as it hasn’t been used).

Want to email us instead? No problem

Sometimes, it’s easier to think about it and type it out. No problem, you can email us and we’ll research your issue and provide a thorough, detailed, easy-to-read response. Building firearms can be tricky business, so if you want to detail your problem by writing it out, you can email us here.

We are a national retailer of individual components and not all products depicted on this website are legal in every state. Shipping of various products found on this website are prohibited to some states (such as California, Connecticut, District of Columbia, New Jersey, New York, Pennsylvania, and Washington). The information, pictures, text or products presented on this website are not a representation by us, and should not be understood by you, that any product or completed firearm is legal to assemble or own in your state of residence. We encourage each and every builder to perform their own research about the state and federal laws that apply to them. It is your responsibility to understand the law and we encourage you to consult with an attorney or your local ATF representative.